What is the Assistant?
The Assistant is a new tool built specifically for fraud and risk teams. Think of it as ChatGPT, but with the context of your customer data and the full power of Inscribe’s document fraud detection.
The Assistant acts as an extra set of eyes on every review. It explains why something was flagged with clear, actionable context, and it takes care of the most time-consuming parts of document analysis, like transaction checks, sum verification, content searches, and cross-document comparisons.
By surfacing the most important details and pulling them into a clear, coherent narrative, the Assistant helps make reviews faster, clearer, and more consistent across your team.
What can I use the Assistant for?
The Assistant interface allows you to ask free-form questions in natural language. Common use cases include:
Getting a second opinion on a customer or specific document
Asking the Assistant to explain a fraud signal and why it matters
Searching for specific content within a document
Finding a data point in one document and checking for it across other customer documents
Cross-referencing all documents uploaded by a customer
Performing manual calculations on bank statements (for example, income totals or balance checks)
Quickly identifying transactions of interest, such as gambling activity or payments to a specific counterparty
Looking for trends across recent customers, documents, or fraud signals
Note, the Assistant is restricted to relevant topics, and like other Assistants can make mistakes.
How do I access the Assistant?
You can access the Assistant from multiple places in the Inscribe app:
1. From Anywhere in the App
Click the Ask Assistant button in the top-right corner of the app.
From here, you can ask any question, or choose from suggested prompts based on what you’re currently viewing.
2. From a Customer’s Risk Analysis Page
On the customer’s Risk Analysis page, click Run Deeper Analysis.
This launches the Assistant with a default prompt that:
Reviews all of the customer’s documents
Cross-checks them against each other
Provides a second opinion on the customer’s overall risk rating
Once the response is generated, you can continue the conversation by asking follow-up questions about the customer or specific findings.
3. From a Document View
When viewing a document, you’ll see pre-populated questions beneath the Risk Rating card. These questions vary based on the document type.
You’ll always have the option to select Run Deeper Analysis, which works the same way as on the Risk Analysis page, but focuses specifically on the open document.
4. From a Fraud Signal
If a document has detected fraud signals, you can click Explain This Signal.
This starts a chat where the Assistant explains:
What the signal means
Why it was triggered
How it applies to the document you’re reviewing
How do I give feedback?
Below each Assistant response, you’ll see thumbs up and thumbs down icons.
If you provide negative feedback, you’ll be prompted to add a reason. This feedback is especially valuable — it helps us continuously improve the accuracy, clarity, and usefulness of the Assistant.